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FREQUENTLY ASKED QUESTIONS
Why should I buy from SNOOGG?
We offer exceptional quality, speedy services, and reasonable pricing. Most buyers wish they had known about SNOOGG earlier! Our focus is on end customers and semi-wholesalers. For more details, check our Achievements & Impact on the About Us page.
Trust you won’t regret once you buy from SNOOGG.
Trust you won’t regret once you buy from SNOOGG.
How can I reach you?
You can reach us through multiple ways: contact page, phone, email, WhatsApp, or chat box. We are transparent and never hide our contact details.
Contact details are available on our Contact Us page.
Contact details are available on our Contact Us page.
Are your Silicone Moulds imported or made in-house?
It's a mix: about 60–70% of molds are made in our Surat factory; the rest are imported directly (no local vendors or middlemen).
Is your silicone food grade?
No, it is general purpose casting grade silicone. Suitable for resin art, wax art, etc.—not for edible products.
Do you guarantee delivery date?
We guarantee the ship date, but delivery depends on courier services. Shipping times vary by destination. We are not responsible for courier delays.
What kind of delivery service do you offer?
We use ShipRoom, which manages over 12 express couriers. After creating your shipment, we select the best courier for your order based on speed and cost.
Can you customize molds?
Yes, for orders of 500+ pieces. All molds are made via CNC/VMC machines and require significant processing. Average new mold cost is about ₹40,000 and takes 45–60 days to produce.
Do you guarantee all ordered goods will be shipped?
99% yes. Rarely, items may be unavailable due to human error or quality issues. In such cases, we refund or resolve to your satisfaction.
Do you have a minimum order quantity (MOQ) for molds?
Online: No MOQ.
Resellers: MOQ is 12 pcs per item (6 pcs if item price is over ₹350).
Resellers: MOQ is 12 pcs per item (6 pcs if item price is over ₹350).
What is your reseller policy?
We have resellers in most major cities. Discounts are quantity-based. Contact us to know more.
Do you accept Cash on Delivery (COD)?
No. We do not accept COD due to high operational costs.
Do you accept returns?
Yes, we accept returns. For details, please refer to our Shipping & Return section.
How fast do you ship orders?
99% of orders are shipped within 24–48 hours (except custom orders). Custom orders are handled case-by-case.
Do you offer free shipping?
Yes, on qualifying orders. For details, check our Shipping page.
What payment options do you offer?
We offer all popular payment options. For more, see our Payments section.
Where can I learn about your products?
Visit the specific product page in our Products section for more tips and ideas.
Are your products acid free?
Yes, all our products are considered acid free for crafting uses.
Do you offer custom sizes for Art Boards or Painting Boards?
Yes, we manufacture up to 72 inches (6 ft). Minimum cost applies per batch. Please send your requirements via our Contact Us page.
What is a Bevel Edge Board? What sizes are available?
Bevel edge boards are made from thick wood, available up to 16 x 16 inches. Bevel edge stretched canvas is available in most sizes.
How do I sign up for your newsletter?
Subscribe for updates, new products, tips, techniques, and project ideas. We offer four newsletters targeted at different interests.
Will I be charged sales tax / GST?
All prices include GST. You do not need to pay any additional tax.
Do you offer bulk discounts for schools or institutions?
Yes! Please contact us with your requirements for special quotes and bulk pricing. We support educational and creative initiatives.
Still have any questions?
WhatsApp us for instant support:
WhatsApp +91 9082117063
We're here to help! Or visit our Contact Page.