Shipping, Return & Refund Policy for Snoogg Art and Craft

Shipping Policy

1. Free Shipping

Orders above **₹4,000** qualify for free shipping across India.
Orders below ₹4,000 will incur shipping charges as per our fee schedule mentioned on this page.

2. Processing & Delivery Time

90% of orders ship within **2 business days**.
Customized items may take **3–4 business days** to process before shipping.

3. Tracking & Logistics

Tracking numbers are shared via email/SMS within **24 hours** of dispatch.
We partner with multiple logistics providers to ensure timely delivery based on your location.

4. Lost/Damaged Shipments

In rare cases of lost/damaged shipments, we will resend the order or issue a refund after investigation.

5. Pre-Shipment Cancellations

100% refund if canceled before shipment.

Return & Exchange Policy

1. Eligibility

Returns/exchanges must be requested within **7 days** of receiving the order.
Products must be **unused**, in original packaging with tags/accessories intact.

2. How to Initiate

Email us via the **Contact Us** page with your order number, product screenshot, and reason for return.

3. Conditions

Restocking Fee: 25% deduction + actual shipping costs for returns due to ordering errors or change of mind.
Free Exchange/Credit Note: No charges for exchanges or store credit.
Cash/Bank Refunds: ₹250 reverse pickup fee applies.

4. Exceptions

Products bought during **promotions, clearance sales, or offers** can only be exchanged for available items in the same sale or returned for store credit.

Refund Policy

1. Timelines

Refunds are processed within **3–5 business days** after receiving returned items.
Pre-shipment cancellations or inventory/quality issues are refunded immediately.

2. Deductions

Restocking fee (25%) + shipping costs apply for non-defective returns.
₹250 reverse pickup charge for cash/bank refunds.

3. Defective/Damaged Items

Full refund or replacement guaranteed for defective/faulty products (no deductions).

Quality Assurance

At Snoogg, we ensure all products meet high standards. If you’re unsatisfied, we promise fair resolutions. Please treat returns with care to keep items re-sellable.

Contact Us

For queries, email support@snoogg.com or visit our **Contact Us** page.

Shipping and Return Logistics

All orders are shipped by courier for parcels under 10 kg and by transport for heavy shipments.

Ship and Return Address:

Snoogg Art & Craft
F-1-F5 Central Plaza, New City Light Road,
Althan, Surat-395007 (Gujarat) India

Phone: 8780207888

WhatsApp: 8849249403

Email: sales@snoogg.com

For Faster Resolution: Please WhatsApp us before calling, so your query can be diverted to the appropriate department.

Shipping Prices

********** FREE SHIPPING ON ORDERS ABOVE ₹4000/- **********

Our shipping fees are based on the total order amount. We categorize Indian states into Tier 1 and Tier 2.

Tier-1: Includes states like Maharashtra, Gujarat, Delhi, MP, UP, Punjab, etc.
Tier-2: Includes North-eastern states like Assam, Meghalaya, Arunachal, etc.

Order Amount (₹)	Shipping - Tier-1 (₹)	Shipping - Tier-2 (₹)
1 to 500	100	140
501 to 750	125	170
751 to 1000	150	215
1001 to 1500	190	250
1501 to 2000	240	290
2001 to 3000	290	340
3001 to 3999	340	390
4000 and above	0	0