Standard Shipping Rates will be applied on orders below Rs 3999/-
Free shipping and returns available on orders above Rs 4000/-
Shipping, Return & Refund Policy for Snoogg Art and Craft
Shipping Policy
1. Free Shipping
- Orders above **₹4,000** qualify for free shipping across India.
- Orders below ₹4,000 will incur shipping charges as per our fee schedule mentioned on this page.
2. Processing & Delivery Time
- 90% of orders ship within **2 business days**.
- Customized items may take **3–4 business days** to process before shipping.
3. Tracking & Logistics
- Tracking numbers are shared via email/SMS within **24 hours** of dispatch.
- We partner with multiple logistics providers to ensure timely delivery based on your location.
4. Lost/Damaged Shipments
- In rare cases of lost/damaged shipments, we will resend the order or issue a refund after investigation.
5. Pre-Shipment Cancellations
- 100% refund if canceled before shipment.
Return & Exchange Policy
1. Eligibility
- Returns/exchanges must be requested within **7 days** of receiving the order.
- Products must be **unused**, in original packaging with tags/accessories intact.
2. How to Initiate
- Email us via the **Contact Us** page with your order number, product screenshot, and reason for return.
3. Conditions
-
Restocking Fee: 25% deduction + actual shipping costs for returns due to ordering errors or change of mind.
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Free Exchange/Credit Note: No charges for exchanges or store credit.
-
Cash/Bank Refunds: ₹250 reverse pickup fee applies.
4. Exceptions
- Products bought during **promotions, clearance sales, or offers** can only be exchanged for available items in the same sale or returned for store credit.
Refund Policy
1. Timelines
- Refunds are processed within **3–5 business days** after receiving returned items.
- Pre-shipment cancellations or inventory/quality issues are refunded immediately.
2. Deductions
- Restocking fee (25%) + shipping costs apply for non-defective returns.
- ₹250 reverse pickup charge for cash/bank refunds.
3. Defective/Damaged Items
- Full refund or replacement guaranteed for defective/faulty products (no deductions).
Shipping and Return Logistics
All orders are shipped by courier for parcels under 10 kg and by transport for heavy shipments.
Ship and Return Address:
Snoogg Art & Craft
F-1-F5 Central Plaza, New City Light Road,
Althan, Surat-395007 (Gujarat) India
Phone: 8780207888
WhatsApp: 8849249403
Email: sales@snoogg.com
For Faster Resolution: Please WhatsApp us before calling, so your query can be diverted to the appropriate department.
Shipping Prices
********** FREE SHIPPING ON ORDERS ABOVE ₹4000/- **********
Our shipping fees are based on the total order amount. We categorize Indian states into Tier 1 and Tier 2.
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Tier-1: Includes states like Maharashtra, Gujarat, Delhi, MP, UP, Punjab, etc.
-
Tier-2: Includes North-eastern states like Assam, Meghalaya, Arunachal, etc.
Order Amount (₹) |
Shipping - Tier-1 (₹) |
Shipping - Tier-2 (₹) |
1 to 500 |
100 |
140 |
501 to 750 |
125 |
170 |
751 to 1000 |
150 |
215 |
1001 to 1500 |
190 |
250 |
1501 to 2000 |
240 |
290 |
2001 to 3000 |
290 |
340 |
3001 to 3999 |
340 |
390 |
4000 and above |
0 |
0 |