Standard Shipping Rates will be applied on orders below Rs 3999/-

Free shipping and returns available on orders above Rs 4000/-

**Shipping, Return & Refund Policy for Snoogg Art and Craft

### **Shipping Policy** 

1. **Free Shipping**:
   - Orders above **₹4,000** qualify for free shipping across India. 
   - Orders below ₹4,000 will incur shipping charges as per our fee schedule as mention in this page. 
2. **Processing & Delivery Time**: 

   - 90% of orders ship within **2 business days**. 

   - Customized items may take **3–4 business days** to process before shipping. 

3. **Tracking & Logistics**:

   - Tracking numbers are shared via email/SMS within **24 hours** of dispatch. 

   - We partner with multiple logistics providers to ensure timely delivery based on your location. 

4. **Lost/Damaged Shipments**: 

   - In rare cases of lost/damaged shipments, we will resend the order or issue a refund after investigation. 

5. **Pre-Shipment Cancellations**: 

   - 100% refund if canceled before shipment. 

### **Return & Exchange Policy** 

1. **Eligibility**: 

   - Returns/exchanges must be requested within **7 days** of receiving the order. 

   - Products must be **unused**, in original packaging with tags/accessories intact. 

2. **How to Initiate**: 

   - Email us via the **Contact Us** page with your order number, product screenshot, and reason for return. 

3. **Conditions**: 

   - **Restocking Fee**: 25% deduction + actual shipping costs for returns due to ordering errors or change of mind. 

   - **Free Exchange/Credit Note**: No charges for exchanges or store credit. 

   - **Cash/Bank Refunds**: ₹250 reverse pickup fee applies. 

4. **Exceptions**: 

   - Products bought during **promotions, clearance sales, or offers** can only be exchanged for available items in the same sale or returned for store credit. 

### **Refund Policy** 

1. **Timelines**: 

   - Refunds are processed within **3–5 business days** after receiving returned items. 

   - Pre-shipment cancellations or inventory/quality issues are refunded immediately. 

2. **Deductions**: 

   - Restocking fee (25%) + shipping costs apply for non-defective returns. 

   - ₹250 reverse pickup charge for cash/bank refunds. 

3. **Defective/Damaged Items**: 

   - Full refund or replacement guaranteed for defective/faulty products (no deductions). 

### **Quality Assurance** 

At Snoogg, we ensure all products meet high standards. If you’re unsatisfied, we promise fair resolutions. Please treat returns with care to keep items re-sellable. 

**Contact Us**: 

For queries, email [support@snoogg.com] or visit our **Contact Us** page. 

Shipping and Return :
All order shipped by Courier under 10 Kg Parcel and By Transport for Heavy shipment. 
Ship and Return address

Snoogg Art & Craft
F-1-F5 Central Plaa. New City Light Road. Althan. Surat-395007 ( Gujrat ) India 

Phone : 8780207888   WhatsApp : 8849249403  Email : sales@snoogg.com
( For Faster Resolution of any issue please WhatsApp before calling so it can be diverted to appropriate Department ) 

Shipping Prices 

 ********** FREE SHIPPING ON ORDER ABOVE RS. 4000/- *********

Our shipping is Based on Total Shop / Order amount.
All Indian state categories Tire 1 & Tire 2
Example : Tire -1 connect to Maharashtra, Gujrat, Delhi, MP, UP , Punjab Etc.
Tire -2 : is North east like Assam, Meghalaya, Arunachal  Etc.

Presently we accept payment Via PayTM Wallet . UPI, Phone Pe, Gpay Etc.
Google Pay Direct Bank Transfer.

use Number 9082117063 to submit payment

We also  Accept payment via credit card, Debit Card , Net Banking Via Pay U Money Gateway

For Bank Transfer :

ICICI Bank
A/C Name : Snoogg Art and Craft
A/C No. 239905500428
IFSC : ICIC0002399
Surat Althan Branch

SURAT :

Snoogg Art & Craft F1 Central Plaza. 2nd floor, New city light Road, Althan. Surat 395007 Gujarat India 

Mumbai: 14-A, Mahal Ind. Est. Paper Box House. Mahakali Caves Road. Andheri-East. Mumbai- 400093 Maharashtra – India

Phone : 8780207888   Whatsapp : 9082117063  Email : sales@snoogg.com

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