Standard Shipping Rates will be applied on orders below Rs 3999/-

Free shipping and returns available on orders above Rs 4000/-

**Shipping, Return & Refund Policy for Snoogg Art and Craft

### **Shipping Policy** 

1. **Free Shipping**:
   - Orders above **₹4,000** qualify for free shipping across India. 
   - Orders below ₹4,000 will incur shipping charges as per our fee schedule as mention in this page. 
2. **Processing & Delivery Time**: 

   - 90% of orders ship within **2 business days**. 

   - Customized items may take **3–4 business days** to process before shipping. 

3. **Tracking & Logistics**:

   - Tracking numbers are shared via email/SMS within **24 hours** of dispatch. 

   - We partner with multiple logistics providers to ensure timely delivery based on your location. 

4. **Lost/Damaged Shipments**: 

   - In rare cases of lost/damaged shipments, we will resend the order or issue a refund after investigation. 

5. **Pre-Shipment Cancellations**: 

   - 100% refund if canceled before shipment. 

### **Return & Exchange Policy** 

1. **Eligibility**: 

   - Returns/exchanges must be requested within **7 days** of receiving the order. 

   - Products must be **unused**, in original packaging with tags/accessories intact. 

2. **How to Initiate**: 

   - Email us via the **Contact Us** page with your order number, product screenshot, and reason for return. 

3. **Conditions**: 

   - **Restocking Fee**: 25% deduction + actual shipping costs for returns due to ordering errors or change of mind. 

   - **Free Exchange/Credit Note**: No charges for exchanges or store credit. 

   - **Cash/Bank Refunds**: ₹250 reverse pickup fee applies. 

4. **Exceptions**: 

   - Products bought during **promotions, clearance sales, or offers** can only be exchanged for available items in the same sale or returned for store credit. 

### **Refund Policy** 

1. **Timelines**: 

   - Refunds are processed within **3–5 business days** after receiving returned items. 

   - Pre-shipment cancellations or inventory/quality issues are refunded immediately. 

2. **Deductions**: 

   - Restocking fee (25%) + shipping costs apply for non-defective returns. 

   - ₹250 reverse pickup charge for cash/bank refunds. 

3. **Defective/Damaged Items**: 

   - Full refund or replacement guaranteed for defective/faulty products (no deductions). 

### **Quality Assurance** 

At Snoogg, we ensure all products meet high standards. If you’re unsatisfied, we promise fair resolutions. Please treat returns with care to keep items re-sellable. 

**Contact Us**: 

For queries, email [support@snoogg.com] or visit our **Contact Us** page. 

Shipping and Return :
All order shipped by Courier under 10 Kg Parcel and By Transport for Heavy shipment. 
Ship and Return address

Snoogg Art & Craft
F-1-F5 Central Plaa. New City Light Road. Althan. Surat-395007 ( Gujrat ) India 

Phone : 8780207888   WhatsApp : 8849249403  Email : sales@snoogg.com
( For Faster Resolution of any issue please WhatsApp before calling so it can be diverted to appropriate Department ) 

Shipping Prices 

 ********** FREE SHIPPING ON ORDER ABOVE RS. 4000/- *********

Our shipping is Based on Total Shop / Order amount.
All Indian state categories Tire 1 & Tire 2
Example : Tire -1 connect to Maharashtra, Gujrat, Delhi, MP, UP , Punjab Etc.
Tire -2 : is North east like Assam, Meghalaya, Arunachal  Etc.

 

order Amount Rs.	shipping - Tire-1	shipping - Tire-2
1 to 500	100	140
501 to 750	125	170
751 to 1000	150	215
1001 to 1500	190	250
1501 to 2000	240	290
2001 to 3000	290	340
3001 to 3999	340	390
4000 and above	0	0

 

 

Presently we accept payment Via PayTM Wallet . UPI, Phone Pe, Gpay Etc.
Google Pay Direct Bank Transfer.

use Number 9082117063 to submit payment

We also  Accept payment via credit card, Debit Card , Net Banking Via Pay U Money Gateway

For Bank Transfer :

ICICI Bank
A/C Name : Snoogg Art and Craft
A/C No. 239905500428
IFSC : ICIC0002399
Surat Althan Branch

 

SURAT :

Snoogg Art & Craft F1 Central Plaza. 2nd floor, New city light Road, Althan. Surat 395007 Gujarat India 

Mumbai: 14-A, Mahal Ind. Est. Paper Box House. Mahakali Caves Road. Andheri-East. Mumbai- 400093 Maharashtra – India

Phone : 8780207888   Whatsapp : 9082117063  Email : sales@snoogg.com

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